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| Frequently Asked Questions |
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- Does Dacarli accept returns?
- Can I place an order by telephone?
- Does it make any difference whether I place my order on the internet or the telephone?
- Are my personal details and information secure?
- How will I know if the order that I placed on the web has been received?
- Can I change or cancel my order once it has been submitted?
- What happens if my jewelry is lost or stolen during shipping?
- Can I have an order sent to an address other than my billing address?
- Does Dacarli charge sales tax?
- How can I learn more about diamond quality before I purchase an engagement ring?
- Can I get an appraisal with my jewelry purchase?
- Can I get a ring I see on the website set with different color combinations or other gemstone(s)?
- How much does ring sizing cost?
- What if I want to return a ring that has been sized?
- What if I want my own jeweler to size my new ring?
- Do you guarantee your jewelry?
- I would like to send the ring I purchased back for expert sizing, how do I proceed?
- What is the difference between a special order and a custom order?
- What is Dacarli’s policy on conflict Diamonds?
- Does Dacarli sell with a Layaway Plan?
- Does Dacarli accept returns?
Absolutely! Customer satisfaction is our highest priority! Although we put a great amount of effort into making sure that our descriptions and photos accurately represent the fine jewelry pieces we offer for sale, we realize that sometimes minds change or items can look different in person. We stand behind the quality and value of every item offered in our fine jewelry collection and we unconditionally guarantee your satisfaction with any item purchased from us. It is for this reason we are glad to offer a no questions asked 100% MONEY-BACK return policy for 30 days from the time we have shipped an item.
For details about our return policy and/or how to make a return, please CLICK HERE for more information
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- Can I place an order by telephone?
Yes! Our expert sales representatives are diamond jewelry specialists and G.I.A. graduate gemologists and are waiting to answer your questions and accept orders from 9:30 AM – 6:00PM Monday through Saturday, Eastern Standard Time. Our toll-free telephone number for calls is 888-527-9422. After Business hours you may leave a message and we will return the call the very next day. If you receive a recorded message during business hours, it means we are on the phone with other clients. Just leave a message and we will call you ASAP.
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- Does it make any difference whether I place my order on the internet or the telephone?
We welcome telephone calls from our customers and would be happy to take your order by telephone. If you are familiar and comfortable with ordering items on the internet, our shopping cart is easy to use. 5 simple steps and your order is finished.
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- Are my personal details and information secure?
We process all of our orders through the Authorize.net, the industry leader, who utilizes the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. All of your personal information including credit card number, name, and address, is encrypted so that it cannot be read as the information travels over the Internet.
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- How will I know if the order that I placed on the web has been received?
After you submit your order, Dacarli will immediately send you an e-mail confirming that your order was received. You will be notified with another e-mail when your order has shipped, from the Post Office and Dacarli, and a shipment tracking number will be sent for your convenience so that you can track your package online.
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- Can I change or cancel my order once it has been submitted?
Yes, you will want to contact us by e-mail as soon as possible after submitting it. That way we can make the appropriate adjustments.
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- What happens if my jewelry is lost or stolen during shipping?
All shipments from Dacarli are sent fully insured via the United States Postal Service or other insured carriers. You bear no responsibility for any loss.
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- Can I have an order sent to an address other than my billing address?
Yes! If you would like to have an order delivered as a gift or to an address other than your credit card billing address, we will contact you for some additional verification, or simply notify your credit card provider that you would like an alternate shipping address for the purpose of internet purchases added to the notes in your account so that your shipping address can be verified by our billing department.
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- Does Dacarli charge sales tax?
We are located in Boca Raton, Florida. Our shopping cart automatically adds 6.50% Florida sales tax IF YOU ARE SHIPPING TO AN ADDRESS IN FLORIDA. All others will not be charged sales tax.
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- How can I learn more about diamond quality before I purchase an engagement ring?
We have a “Diamond Buying Guide” with very helpful buying tips. In it you can find helpful illustrations and facts not readily available online. We offer real world guidance, not just the same old “Four C’s” available from the G.I.A. and their website, at "http://www.gia.edu". Their website is very helpful if you want to learn a little about the “Four C’s”. In the real world, not everyone can afford laboratory certified diamonds, and in our Diamond Buying Guide, we explain the benefits of buying online and diamond quality.
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- Can I get an appraisal with my jewelry purchase?
All diamond rings that we sell set with a diamond of over 1/4 carat (0.25 carat) are accompanied by a Gemological Laboratory Certificate from a diamond laboratory validating the diamond's quality (clarity, cut, color, and carat weight).
If you need another opinion on your purchase, we recommend that you take your jewelry item to an independent appraiser during the 30 day time period we provide for returns. The best appraiser is an independent appraiser, i.e., someone who is a member of a recognized appraisal society such as ASA or ISA, who has received formal training in appraisal science, appraises items for insurance and estate purposes, and one who does not sell diamonds or jewelry.
It is a good idea to steer clear of jewelers who offer “FREE Verbal Appraisals”. An actual appraisal document is just that, a document which sets a basis for value, most often for insurance replacement purposes in the event of a loss. A verbal appraisal gives the consumer no legal documented proof of the specific details about and detailed description of an item which is absolutely necessary for insurance replacement in the event of theft or loss. Jewelers who give verbal appraisals do NOT have the best interest of the customer in mind.
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- Can I get a ring I see on the website set with different color combinations or other gemstone(s)?
We will set any combination of gemstones, into any of our pieces, as a custom order. We have our own factory, so you can personally design a unique customized fine jewelry piece. For details, click on the “Have It Your Way” link, or please contact us via e-mail or telephone, with your request.
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- How much does ring sizing cost?
We will charge you nothing because we are making the ring in you finger size.
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- What if I want to return a ring that has been sized?
Rings sized by us are completely returnable for a refund of the entire purchase price less a resizing fee. These fees are generally $35.00 unless a ring has been sized so small or so large, that it requires more work than the typical sizing. Typical sizes are from 5 ½ to 7 ½.
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- What if I want my own jeweler to size my new ring?
Please understand that rings altered in any way by an outside jeweler are NOT returnable for refund, exchange, or credit. Sizing a ring involves heating the metal to very high temperatures and damage to gemstones and the rest of a ring can happen during sizing. Our trained jewelers are accustomed to working on our merchandise and sizing rings with intricate design details. We guarantee the quality of the work done here, but we can obviously not guarantee the work of others.
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- Do you guarantee your jewelry?
We Guarantee our pieces for one full year.
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- I would like to send the ring I purchased back for expert sizing, how do I proceed?
Please contact us, by email or telephone us at 888 527 9422 and we will give you mailing instructions on safely returning your ring to us for expert sizing, along with an authorization number.
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- What is the difference between a special order and a custom order?
A special order is an order for a piece in our collection we would normally sell, and is returnable for a full refund. A good example of a special order would be one for a ring that is pictured on the website with a diamond or gemstone, and then ordered without the gemstone. A custom order is an order for an item that is personalized and such an item would not be returnable for a full refund. Examples of custom orders are engraved items, alterations to an item at a customer's request, one-of-a-kind designs made specifically for a customer, items set at the customer's request with gemstones not offered in an original piece, items cast in a metal other than the metal originally specified, and lastly, rings ordered in an unusually large or small size.
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- What is Dacarli’s policy on conflict Diamonds?
Conflict diamonds are barred entry into the United States. Yes, many companies like to claim the moral “High Ground” and proudly announce to all that they do not deal in Conflict Diamonds. Neither do we. It is illegal.
We obtain diamonds ONLY from suppliers and diamond producers that are NOT involved in funding conflict and which are in compliance with United States trade law and United Nations resolutions.
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- Does Dacarli sell with a Layaway Plan?
Yes. Our Layaway Plan is vey simple. We charge 1/3 of the purchase price as a down payment upon processing your order. We charge your credit card an additional 1/3 of the price in 30 days, and we charge your credit card the final 1/3 of the purchase price in 60 days from the purchase date. All Layaway Plans are set up with a call to customer service. 1 888 527 9422. Just call and we will start the Layaway Plan for you.
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